Everyone was very helpful. They answered my questions, clearly. It took a long time for finance. My salesperson even bought my lunch, when we both had not eaten all day. This is my second vehicle purchased from this dealership. I am very happy with my truck.
I had an appointment for an oil change at 2:00 PM, was there on time and told Mr. Silva that I needed to leave at 3:00PM to pick up my child at school. At 3:25, Mr. Silva told me that my car was ready, I told him that I was going to be late picking up my child and that this was really a problem. He did apologize and did give me a discount. I just have a problem with an oil change taking an hour and a half.
From my first visit while looking for a new vehicle Midway has been top notch and by far the most enjoyable experience purchasing a car. Service centers have always left something on the table in my past. Was my first time dealing with Dragon in the service center. He not only continued the great service of Midway and made it painless. He sets the bar for all service advisers to follow
Made an appointment for warranty work, took 2 days to complete. I requested callback when done but never happened. My service rep was extremely polite and professional when making the appointment but after that point, customer service fell apart. This is the second pot experience I have had in your service department which has made me a very dissatisfied customer.