I have had no problems with the service department. The sales department on the other hand is a different story. I can't bring a car in for service without getting a call from sales even before I pick the car up from service. This trend in sales technique is getting real old.I have asked the service manager,sales manager,service advisor to make this stop but all of my requests have fallen on deaf ears. It looks like the only way to stop it is to use an independant repair shop for my service.
I have a 2015 Chevy Sonic, I was in town and my battery died I had to call roadside assistance to start my car, I called Midway and they said to bring it in and that I was still under warranty to cover a new battery and they would check everything, They did check all my car and found it was battery and replaced it and called me when it was ready. All was great, Thanks to Blake my service manager.
With all due respect you need to review your battery warranty's. If there is no faith in the battery to provide more than 1 year of service maybe you should be shopping around for a new provider. Two batteries in 4 years despite being in Arizona is not the answer
The dealership was good to work with. Bianca and Oscar went above and beyond to help. Crystal, the car sales rep, made things ok.
The sales process is always a hassle. At some point, GM should go to the Tesla model. Fixed pricing for new vehicles without the off factory sheet dealer adds like “Desert Protection”. For many, buying a car is their second largest purchase. It should be fun, exciting, and a wonderful experience. I would rather get a root canal than buy a new car.