I called 3 days ahead by phone for a Saturday appointment for an oil change. Once I arrived, I was told no appointment was made but they would get me in within 2 hours. After 4:45 min no one had notified me that my vehicle was finished and sitting on the out going side for over an hour. I am very displeased with this situation. I would have just rescheduled for another day. Intead of spending almost 5 hours in the waiting room watching boring infomercials.
Hi, thank you for taking the time to leave us your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (480) 359-1609 at your earliest convenience and we will do our best to resolve this with you.
Hi, it's upsetting to hear that your experience was anything but stellar. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (480) 359-1609.
Every time I bring my car in I get a report back of tons of items that need “immediate attention”. For example, I was told I need rear differential service ASAP and I got it done literally 7k miles earlier. The items I was “quoted” that needed to be done was estimated around $1500- where I can take it to my local shop and get it all done for less than $500. I am also on the DNC with the sales department- I have personally gone in and had them remove my contact information in front of me bc of the harassing phone calls (I already bought a car from you- why do you keep calling?). As soon as I get work done I start getting tons of phone calls again from sales.
Hi, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to discuss this with you. Please reach out to us at (480) 359-1609 at your earliest convenience to discuss how we can turn your experience into a positive one.
Edgar was great help in helping me deal with problem for a mutual customer. Had an issue with a vehicle that ended up not being a part of our repair process and was able to get it covered under factory warranty.
Our service adviser, Robert Solis, was terrific. We were disappointed that the dealership was unwilling to replace what was obviously a defective battery that we had been provided with on a previous visit.