Everyone is always so nice. Cesar helped me and he was very knowledgeable and talked to me like a person. We had an appointment and we're ten minutes early and people we not there yet. There was this older gentleman who helped everyone. I don't know his name but he was fantastic as well. I got my car back and she was washed and beautiful!! It was an overall great experience. AND I was not paid to say that :)
I made an appointment on line with Midway for an oil change and regular maintenance on my 2020 Equinox. The morning of my appointment, I received a call from a woman at Midway asking if I was aware there was recall on my car that I was bringing in and that it would take about 3 hours, much longer than I was anticipating. So I got my grandson to take me home to wait rather than wait in the lobby. I mentioned that the tires needed air per my On Star report. About two and a half hours later I got the call that the car was done so I went back, my grandson dropping me off. I started home about 17th and Bell when I realized I should have looked at the invoice to see what what done, so I pilled over. No where on the invoice did it show the car had an oil change, so I drove back. I was told I was correct, but that they did not know I was there for an oil change! So I was asked, did I want to come back or wait. I said I would wait since I was there and wanted to get everything done that day. They did put a rush on the oil change, so I'm grateful for that, but to be honest with you, I don't know if the other routine maintenance options were addressed because all they did was the recall at first. I was first told the tires were rotated, but when I questioned to make sure, I was told that since I only had 2000 miles on the car, it was unnecessary. To be fair, I have been dealing with Midway since 2017 and have never had an issue with service; this is my first. I was disappointed in the fact that this visit became such a mix-up and except for the fact that everyone was very nice, I don't know if the service was done entirely or if I was just told it was. The only salvo here is that the car only has 2000 miles on it because I haven't been able to drive a lot, but the oil change was necessary, in my opinion (I had further to go, it was only down to around 38%). So, this is why I am providing a lengthy summary of my visit. And as far as recommending Midway Chevrolet, I am one of the rare people who will only buy an American car. All my friends have Toyota, Kia, Nisson. My son and his wife have electric cars, one a Volt, the other a Tesla. They will soon have two Teslas, their sedan and the new SUV when it is assembled. I am the one who buys American and I happen to LOVE my Equinox. This 2020 is the third one I've leased. I am only mentioning the 'problem' I had recently because you asked. If not, I would have not mentioned anything about the visit. I am sure it was just 'that day,' at least I hope so. I will not jump ship to go to Courtesy Chevrolet, which is actually closer to where I live. I will continue my association with Midway, realizing 'it' happens and we will live to see another day of better/best service.