The service was fine but I was charged $540 for a fuel pump which I have since found for sale on line for $59.95 with free shipping. I feel thoroughly screwed and will not be using Midway again. Nor will I recommend them.
Hi there, we regret to hear that you are displeased with your recent experience with us. If you'd be willing to provide more feedback, please reach out to us at (480) 359-1609 so we can assist you further.
I was only coming in for an oil change, next thing I knew, I was ringing a gong. From Ramsey to Fran in finance, made it a very positive experience. This is now the 4th vehicle we have bought from Midway Chevy. Too bad I had just made my payment and paid for the oil change. Lol
I have always had a good experience at Midway. I was very disappointed with my 1st service Advisor Victor on this original visit. He would not return texts or voice messages I left for him. For the first week my car was at the dealership, he did not let me know the status of my car, that Chevy was on strike, nor would he return my call or texts about needing a rental vehicle. I repeatedly had to call the dealership main service line to get a response and to request a new advisor. Luckily George Lopez helped me get a rental car, which I desperately needed. I was then reassigned to another advisor, Bo and he was helpful. I have been to the dealership multiple times and have never had an experience like this. I hope as long as I request an advisor other than Victor for future appointments, that service will be like it was in the past. I would be very disappointed and would probably not come back if I had an experience like this again.
The check engine light was on so l drove to midway ..l was told the battery needed replaced. At 4:50 l was told there was an acid leak that shorted out cables and all staff had left so l had to leave car in shop for 2 days .l asked what l was suppose to do about my being on foot. I was driven to Nissan rental and just dropped off.the rental person was getting ready to close but he kept calling midway service for questions..mo one answered..l just paid for rental and drove back to midway to take my luggage out of trunk..this was very bad customer service and getting dropped off at another rental was an inconvenience to me..l saw rental staff leaving midway at 4:55..l have a son who was at mayo cancer hospital during this car problem crisis..when l picked up my car 2 days later they took 25 dollars off my bill..no offer of reimbursement for car rental..l was also offered to apply for car protection plan..
Hi there, we regret to hear that you are displeased with your recent experience with us. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (480) 359-1609 so we can discuss your experience further. We look forward to hearing from you.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (480) 359-1609 so we may assist you in moving forward towards a resolution.
DeAndre was a great help in finding a new car, he made it less stressful and made it seem like he could relate to particular situations. I will definitely be referring anyone I know to DeAndre he was a great help and really makes the dealership facility more pleasant.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We sincerely value your business and look forward to your next visit!
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you have any further questions, please don't hesitate to reach out!